Before you solve anything, make sure you know what you're solving.
From Well, That Didn't Work — Drew Bruce | The Practical Thinker
Write down the problem as you currently understand it, in one sentence.
Who is affected? Who cares? Whose perspective are you seeing it from?
Describe the gap between current state and desired state.
Ask 'why' five times to dig beneath the surface.
Now write the problem again — differently. Try at least two alternative framings.
If someone with no history walked in today, how would they describe this problem?
Your final, refined problem statement.